Order & Delivery
WHEN CAN I EXPECT MY ORDER?
The average delivery time is 10 working days.
THE EXPECTED DELIVERY TIME HAS BEEN PAST, WHERE IS MY ORDER?
In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, it can sometimes happen that an order is delayed in the delivery process. You can check the status of your order via the following link:
Have you not received anything 7 days after the expected delivery time? Then please contact us.
WHAT ARE YOUR SHIPPING RATES?
Shipping Rates depend on each product type and weight. We provide Secure Shipping with Tracking number for all of our products.
EXCHANGE & RETURNS
I AM NOT SATISFIED WITH MY ORDER, CAN I RETURN IT?
Yes, you can return any order to us within 30 days.
I WANT TO RETURN A PRODUCT, WHAT SHOULD I DO?
For all details about return instructions, please refer to our Refund Policy page.
TRACK EN TRACE
WHERE DO I FIND MY TRACK AND TRACE CODE?
Your order confirmation email will have a number with a #KIP in front of it at the top. This is your personal order number, which you can use to track your order on this page.
THE TRACK AND TRACE CODE DOES NOT INCLUDE INFORMATION, HOW IS THIS?
Make sure you enter your order number correctly, for example '#KIP1234'.
The Track and Trace information is available from the moment your package has arrived at the mail order company. Please note that there may be some delay.